Photo Cluster

Lozenge
Candidate Support

During the Test

1. Error Code IC200
You are logging in with an Invalid username and/or password, we request you to check your credentials again and try to log back in the test, the credentials are case sensitive. 
 
2. Error Code LEX200
Your test has been invalidated. You will not be able to resume your test. Please contact the person who asked you to complete the test for further details.
 
3. Error Code TC100
You have either completed or submitted your test. You will not be able to resume your test. Please contact the person who asked you to complete the test for further details.
 
4. Error Code LEX100
Your test login credentials have expired. You will not be able to attempt the test. Please contact the person who asked you to complete the test for further details.
 
5. Error Code ETA100
Your test is not yet activated. Please try again during your assigned testing window.
 
6. Other Error Codes
 
AUD100 You have been logged out because audio recording could not be started
CAP100 Your Captcha information does not match
DCH100 You are attempting to login from a different device. Please log in from your original test device
DCO100 This assessment is not supported on a Mac, please continue your assessment in Windows
FIP100 Access denied. You are attempting to log in from a forbidden IP address [%s]
FSI100 The user has been logged out because they have misused the 'full-screen' function
GLL100 You have been logged out of the test because your location could not be detected or because location information was blocked
GLL200 Unable to capture geo location
HWI100 Audio playback failed. Please check your computer's speakers and microphone
IC100 Invalid SVAR ID requested
IC200 Invalid username and/or password. Please try again
IC300 Security question answer not found
IC400 Security question information not provided. Cannot proceed
IC500 SVAR ID not registered
IC600 Username and password not found
LEX300 SVAR ID expired
LEX400 Resume Test: 0 Attempts Left
MIC100 You have been logged out because your microphone got disconnected
MIC200 You have been logged out because your microphone was disconnected while recording
MIC300 You have been logged out because your microphone is not connected
MIC400 Try the SVAR test again using a different microphone
MIC500 If you are unable to configure the microphone, exit the test and contact the person who asked you to complete the test for further details
NE100 Could not play the necessary audio files. Please check your network connection and try again
NE200 Could not submit your response to server. Please check your network connection and try again
NE300 Could not upload the recorded audio. Please check your network connection. Check your firewall settings to enable audio file uploads
NE400 Cannot connect to server. Please try again
NE500 Could not connect to network. Please wait for two minutes and try again
OFF100 The user has been logged out because they have gone 'off-focus' by switching browsers
PNS100 Access denied, platform not supported. Please take the test on the desktop to have a seamless experience
PSL100 The user has been logged out because they have used the 'print screen' function too many times
RES100 You have exceeded the allowed count for resuming the test. You will no longer be able to resume the test
RES200 You must wait 10-15 minutes after logging out before you log in again
RL100 You are attempting to log in with the wrong test URL
RP100 The user has been logged out because the invigilator has terminated the assessment due to a violation of the assessment rules
RP101 The user has been logged out because of connectivity issues. Please try again after a few minutes
RP102 The user has been logged out because of connectivity issues. Please try again after a few minutes
RP103 The user has been logged out because of connectivity issues. Please try again after a few minutes
TE100 Cannot proceed as the allotted time for the test has already expired
WCI100 You have been logged out of the test because your webcam could not be detected or because your webcam was blocked. Please connect your webcam and try again
WCI200 We are unable to detect a camera on your device. A camera is mandatory for online proctoring of this test. You have been logged out of the test. Please make sure your camera is connected and try again
WCI300 You have been logged out of the test because your webcam could not be detected or because your webcam was blocked. Please connect your webcam and try again
WCI400 The user has been logged out because the image could not be captured
WCI500 Cannot enable camera for video recording
 


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You cannot return to questions after you have submitted your answer, because the difficulty level of each question is determined by the answers to previous questions. As a result, you should carefully consider your answers.
 
If you have any more questions, please contact your local technical support team via the Contact Form widget on the right side of the page.


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To begin, please close the test window and clear your browser's cache (“for all time”). After waiting a few minutes, try accessing the test again. If the issue continues, attempt to open the test in a different browser.
 
If you still can't access the test using any of the available browsers, please contact your local Technical Support team via the Contact Form widget on the right side of this page.


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If you are attempting SJT module, you will have to select 2 options which you feel can be the best and the worst option to the question or statement, once you have selected both the options, click on submit to move forward.
 
Please note that the same option cannot be marked as both Best & Worst.


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You should be able to access your test with the original login details a few minutes after closing the session. If you are unable to access the test at this point, please check the following scenarios:
 
1. An error message displays ‘Your test has been invalidated. You will not be able to resume your test. This error means that one of our Anti-Cheating features has been violated. Please contact your recruiter for further details on this error and your test access.
 
2. An error message displays “You have either completed or submitted your test” or “You will not be able to resume your test.” This error means that you might have submitted your test already, or you are trying to access an assessment after the allowed restart time of 4 hours. project deadline.
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


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You may have tried to access your assessment outside of the time window specified in your invitation email. Please refer to your invite for the times your test may be taken.
 
If you have any further questions, please get in touch with your local Technical Support team by using the Contact Form widget on the right side of this page.


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If you’re getting a webcam error, please check your webcam through the link provided below:
https://amcatglobal.aspiringminds.com/?go=cameraTesting
 
If the webcam still does not work:
A webcam is mandatory for the test, so please grant permission to your browser by clicking on site settings and giving the camera permission by selecting "Allow".
 
If the message is unsuccessful:
Kindly close the test browser without clicking the quit/exit/submit option, clear the cache memory of the browser, restart the browser, and then try again, or try the same on Mozilla Browser once. If the problem still persists, please switch to an alternative system with a functional webcam.


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Case 1:
You can't hear anything while using your microphone:
- Please check which microphone have you selected on the ‘Permission’ screen
- If you are using your system’s microphone, you should select ‘Default’ from the drop-down when prompted by your browser
- If you are using an external microphone/headset, then select that microphone/headset from the drop-down list. You can use the windows sound recorder to ensure the microphone is working.
 
Case 2:
You’re unable to hear your own voice (after setting up an external microphone/headset): 
- Check the sound recorder settings of your operating system. Adjust the microphone volume so it is on maximum then restart your system
- If it still doesn't work, and you haven't tried already, then try using Mozilla Firefox to take the test
- When you are prompted to allow your microphone to have access, choose the microphone tagged with 'High Definition Audio'
- Do not use the default microphone from the drop-down
 
If you are still unable to hear your voice then you may need to use a different system.


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