Case 1:

You can't hear anything while using your microphone:

- Please check which microphone have you selected on the ‘Permission’ screen

- If you are using your system’s microphone, you should select ‘Default’ from the drop-down when prompted by your browser

- If you are using an external microphone/headset, then select that microphone/headset from the drop-down list. You can use the windows sound recorder to ensure the microphone is working.

 

Case 2:

You’re unable to hear your own voice (after setting up an external microphone/headset): 

- Check the sound recorder settings of your operating system. Adjust the microphone volume so it is on maximum then restart your system

- If it still doesn't work, and you haven't tried already, then try using Mozilla Firefox to take the test

- When you are prompted to allow your microphone to have access, choose the microphone tagged with 'High Definition Audio'

- Do not use the default microphone from the drop-down

 

If you are still unable to hear your voice then you may need to use a different system.